Terms and Conditions

REGULATIONS OF THE ONLINE STORE

SKLEP.WANO.PL

CONTENTS:

1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. TERMS AND CONDITIONS OF CONCLUDING A SALES AGREEMENT
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
5. COST, METHODS AND DATE OF DELIVERY AND COLLECTION OF THE PRODUCT
6. COMPLAINT HANDLING PROCEDURE
7. OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND BRINGING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
8. RIGHT TO WITHDRAW FROM THE CONTRACT
9. PROVISIONS APPLICABLE TO ENTREPRENEURS
10. FINAL PROVISIONS
11. SAMPLE WITHDRAWAL FORM
12. OUTLET PRODUCTS

• CAPTCHA – a type of security technique on the Seller's Website whose purpose is to allow data filled in by a human being.
• CHECKBOX – an interactive checkbox that allows you to confirm information that the Online Store Customer has influence over.
• WORKING DAY – one day from Monday to Friday, excluding public holidays.
• REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
• ORDER FORM - Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
• CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which is granted legal capacity by law - which has concluded or intends to conclude a Sales Agreement with the Seller.
• CIVIL CODE - Civil Code Act of April 23, 1964 (Journal of Laws 1964, No. 16, item 93, as amended).
• ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's IT system, in which data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.
• NEWSLETTER - Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.
• PRODUCT - (1) a movable item (including a movable item with digital elements, i.e. containing digital content or a digital service or connected to them in such a way that the absence of the digital content or digital service would prevent its proper functioning), (2) digital content , (3) service (including digital and non-digital service) or (4) right that is the subject of the Sales Agreement between the Customer and the Seller.
• REGULATIONS – these regulations of the Online Store.
• ONLINE STORE – the Service Provider's online store available at the following address: www.sklep.wano.pl.
• SELLER; SERVICE PROVIDER - MICHAŁ WALIGÓRA running a business under the name WANO Sp. z o.o. entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for economy, having: address of the place of business and address for delivery: ul. Magazynowa 6, 62-030 Luboń, NIP 7832401367, KRS 0000987026, e-mail address: sklep@wano.pl, telephone number: (+48) 613 072 235.
• SALES AGREEMENT - a Product sales agreement (in the case of movable items and movable items with digital elements), concluded or concluded between the Customer and the Seller via the Online Store.
• ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store and not being a Product.
• SERVICE RECIPIENT - (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which is granted legal capacity by law - using or intending to use the Electronic Service.
• CONSUMER RIGHTS ACT - Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)
• ORDER - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

• Account - using the Account is possible after completing a total of three subsequent steps by the Service User - (1) completing the Registration Form, (2) clicking the Checkbox and performing the task indicated by Captcha, (3) clicking the "Create an account" field. In the Registration Form, the Service User must provide the following data: e-mail address and password.
  
  • The Electronic Account Service is provided free of charge for an indefinite period of time. The Service User may, at any time and without giving a reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: sklep@wano.pl or in writing to the following address: ul. Magazynowa 6, 62-030 Luboń.
• Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. An order is placed after the Customer completes a total of three subsequent steps - (1) completes the Order Form and (2) clicks on the "Order with payment obligation" field on the Online Store website after completing the Order Form - until then, it is possible to modify the entered data yourself ( for this purpose, follow the displayed messages and information available on the Online Store website) and then (3) click on the Online Store website In the Order Form, it is necessary for the Customer to provide the following data regarding the Customer: name and surname/company name, address (street, house/apartment number, postal code, city, country), contact telephone number and data regarding the Sales Agreement: Product(s), quantity of the Product(s), place and method of delivery of the Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide the company name and NIP number.
  
  • The Electronic Order Form Service is provided free of charge and is of a one-time nature and ends when an Order is placed via it or when the Service User stops placing an Order via it.
• Newsletter - the Newsletter is used after providing the e-mail address in the "Newsletter" tab visible on the Online Store website to which subsequent editions of the Newsletter are to be sent and clicking the "Subscribe me to the newsletter" box. You can also subscribe to the Newsletter by checking the appropriate checkbox when creating an Account - when the Account is created, the Service Recipient is subscribed to the Newsletter.
  
  • The Electronic Newsletter Service is provided free of charge for an indefinite period of time. The Service User has the option, at any time and without giving a reason, to unsubscribe from the Newsletter (unsubscribe from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: sklep@wano.pl or in writing to the following address: ul. Magazynowa 6, 62-030 Luboń.

• The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order in the Online Store in accordance with point. 2.1.2 of the Regulations.
• After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations about the receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.

• Cash on delivery upon delivery (in the case of purchases with delivery within the territory of the Republic of Poland).
• Payment by card upon personal collection.
• Payment by transfer to the Seller's bank account.
• Electronic payments and payment card payments via the Autopay.pl website                                                          - possible current payment methods are specified on the Online Store website in the information tab regarding payment methods and on the websitehttps://www.autopay.pl/.
  • Settlement of transactions with electronic payments and payment cards is carried out in accordance with the Customer's choice via the Autopay.pl website. Electronic and payment card payments are handled by:
    
    • Autopay.pl – AUTOPAY SPÓŁKA AKCYJNA with its registered office in Sopot (registered office address: ul. Powstańców Warszawy 6, 81-718 Sopot), entered into the Register of Entrepreneurs of the National Court Register under the number: 0000320590, registration files kept by the District Court Gdańsk - Północ in Gdańsk, share capital in the amount of PLN 2,205,500.00 fully paid, NIP: 5851351185.

• If the Customer chooses to pay by bank transfer, electronic payment or card payment, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement.
• If the Customer chooses to pay cash on delivery upon receipt of the shipment or to pay by card upon personal pickup, the Customer is obliged to make the payment upon receipt of the shipment.

• Courier delivery, cash on delivery courier delivery.
• Parcel locker delivery
• Pallet shipment
• Personal collection available at: ul. Magazynowa 6, 62-030 Luboń – on Business Days, from 09:00 to 15:30.

• If the Customer chooses the payment method by transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.
• If the Customer chooses the cash on delivery method of payment - from the date of conclusion of the Sales Agreement.

• If the Customer chooses the payment method by transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.
• If the Customer chooses the card method upon personal collection - from the date of conclusion of the Sales Agreement.

• in writing to the following address: ul. Magazynowa 6, 62-030 Luboń;
• in electronic form via e-mail to the following address: sklep@wano.pl.

• In the event of a complaint about a Product - a movable item - purchased by the Customer under the Sales Agreement concluded with the Seller until December 31, 2022, the provisions of the Civil Code in force until December 31, 2022, in particular Art. 556-576 of the Civil Code. These provisions specify in particular the basis and scope of the Seller's liability towards the Customer if the sold Product has a physical or legal defect (warranty). Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product purchased in accordance with the previous sentence towards the Customer who is not a consumer is excluded.
• In the event of a complaint about a Product - a movable item (including a movable item with digital elements), but excluding a movable item that serves only as a carrier of digital content - purchased by the Customer under the Sales Agreement concluded with the Seller from January 1, 2023, are specified provisions of the Consumer Rights Act in force from January 1, 2023, in particular Art. 43a - 43g of the Consumer Rights Act. These provisions specify in particular the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the Product with the Sales Agreement.

• in writing to the following address: ul. Magazynowa 6, 62-030 Luboń;
• in electronic form via e-mail to the following address: sklep@wano.pl.

• for a contract under which the Seller issues the Product, being obliged to transfer its ownership - from the consumer or a third party designated by him other than the carrier taking possession of the Product, and in the case of a contract that: (1) covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) consists in regular delivery of Products for a specified period of time - from taking possession of the first Product;
• for other contracts - from the date of conclusion of the contract.

• The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivering the Product - movable items, including movable items with digital elements (except additional costs resulting from the delivery method chosen by the consumer other than the cheapest standard delivery method available in the Online Store). The seller refunds the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. In the case of Products - movable items (including movable items with digital elements) - if the Seller has not offered to collect the Product from the consumer himself, he may withhold the refund of payments received from the consumer until he receives the Product back or the consumer provides proof of its return. , depending on which event occurs first.
• In the case of Products - movable items (including movable items with digital elements) - the consumer bears the direct costs of returning the Product. In the case of Products that cannot be returned by regular mail (oversized shipments), the consumer may incur higher costs of returning them, in accordance with the following sample price list of one of the carriers: https://www.dhl.com/content/dam/dhl/local/pl/dhl-parcel/documents/pdf/pl-parcel-cennik-standardowy.pdf.
• The Consumer is responsible for reducing the value of the Product - a movable item (including movable items with digital elements) - resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

• (1) for the provision of services for which the consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the contract, and has accepted this is for your information; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of the service is a Product - a movable item (including a movable item with digital elements) - non-prefabricated, manufactured according to the consumer's specifications or serving to meet his individual needs; (4) in which the subject of the service is a Product - a movable item (including a movable item with digital elements) - subject to rapid deterioration or having a short shelf life; (5) in which the subject of the service is a Product - a movable item (including a movable item with digital elements) - delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery ; (6) in which the subject of the provision are Products - movable items (including movable items with digital elements) - which, after delivery, due to their nature, are inseparably connected with other movable items, including movable items with digital elements; (7) in which the consumer expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller additionally provides services other than those requested by the consumer, or delivers Products - movable items (including movable items with digital elements) - other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in in relation to additional services or Products; (8) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (9) concluded by public auction; (10) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; (11) for the supply of digital content not delivered on a tangible medium for which the consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the consumer, who was informed before the commencement of the provision that after the Seller has completed the provision, he will lose the right to withdraw from the contract , and acknowledged it, and the Seller provided the consumer with the confirmation referred to in Art. 15 section 1 and 2 or art. 21 section 1 of the Consumer Rights Act; (12) for the provision of services for which the consumer is obliged to pay a price, in the case of which the consumer has expressly requested the Seller to come to him for repairs, and the service has already been fully performed with the express and prior consent of the consumer.